Privacy Policy

1. Information We Collect

1.1 Child Profile Information

When you register a child through our WhatsApp service, we collect:

• Child's full name, age, and date of birth
• Physical description (height, weight, hair color, eye color)
• Recent photographs
• Distinguishing features (birthmarks, scars, etc.)
• Medical conditions and special needs
• Emergency contact information

1.2 Parent/Guardian Information

• Your name and contact information
• WhatsApp phone number
• Relationship to the child
• Location information (when reporting missing child)

1.3 Technical Information

• Device information and identifiers
• IP address and location data
• WhatsApp interaction logs
• Service usage analytics

2. How We Use Your Information

2.1 Primary Purposes

• Child Safety: To maintain secure child profiles and enable emergency response
• Emergency Response: To publish child information when reported missing
• Alert System: To notify authorities and community members during emergencies
• Service Communication: To send updates and safety reminders via WhatsApp

2.2 Legal Basis for Processing (GDPR)

• Consent: You provide explicit consent for child profile creation
• Vital Interests: Emergency response to protect child safety
• Legitimate Interests: Service improvement and security
• Legal Obligation: Compliance with law enforcement requests

3. Information Sharing and Disclosure

3.1 When Profiles Remain Private

When your child is safe, their profile information is:

• Encrypted and stored securely
• Accessible only to you and authorized personnel
• Never shared with third parties for commercial purposes
• Not used for marketing or advertising

3.2 When Child is Reported Missing

When you report your child missing, we may share information with:

• Local law enforcement agencies
• Emergency services and first responders
• Registered community members in the search area
• Media outlets (with your consent)
• Other child safety organizations

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or court orders
• Protect the rights and safety of children
• Investigate potential crimes against children
• Cooperate with law enforcement investigations

4. Data Security

We implement comprehensive security measures including:

• Encryption: AES-256 encryption for data at rest and in transit
• Access Controls: Multi-factor authentication and role-based access
• Regular Audits: Security assessments and penetration testing
• Secure Infrastructure: Cloud hosting with enterprise-grade security
• Data Backup: Encrypted backups with geographic redundancy

5. Your Rights and Choices

5.1 GDPR Rights (EU Residents)

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Limit how we process your data

5.2 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell personal information)
• Right to non-discrimination for exercising privacy rights

5.3 How to Exercise Your Rights

Contact us at support@lostfoundchild.com or through WhatsApp to exercise your rights. You may also request data deletion by emailingsupport@lostfoundchild.com.

6. Data Retention

• Active Profiles: Retained while your child is a minor and you maintain the account
• Missing Child Cases: Retained until case resolution or as required by law
• Inactive Accounts: Deleted after 2 years of inactivity (with prior notice)
• Technical Logs: Retained for 12 months for security and service improvement

7. International Data Transfers

Your data may be processed and stored in India. For international users, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Appropriate safeguards for data protection
• Compliance with local data protection laws

8. Children's Privacy

Our service is designed to protect children. We:

• Only collect child information from parents/guardians
• Require parental consent for all child profiles
• Implement additional security measures for child data
• Comply with COPPA and similar child protection laws
• Provide special protections for sensitive child information

9. Third-Party Services

We use third-party services including:

• WhatsApp: For communication (subject to WhatsApp's privacy policy)
• Cloud Providers: For secure data storage and processing
• Analytics Services: For service improvement (anonymized data only)
• Security Services: For fraud prevention and security monitoring

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via WhatsApp or email
• Provide 30 days notice for significant changes
• Post the updated policy on our website
• Maintain previous versions for reference

11. Contact Information

For privacy-related questions or concerns, contact us: